The following terms and conditions apply to all orders placed by the customer with ikon københavn at www.ikonkobenhavn.com.
By using WWW.IKONKOBENHAVN.COM and/or placing an order, you agree to be bound by the terms and conditions set out herein. Please make sure you have read and understood the Terms & Conditions before placing your order.
ikon københavn makes reservation for sold-out products, misspelling, typographical errors, price, tax and VAT changes. No claim can be made against IKON KØBENHAVN regarding such errors and changes. The order is not complete, and the purchase agreement is not final and binding, until you have received an order confirmation e-mail or invoice e-mail from IKON KØBENHAVN.
As a customer being a consumer, you are entitled to, within 14 days after physical receipt of the goods purchased at www.IKONKoBENHAVN.com to withdraw from the purchase without further reasons.
Pursuant to the Danish Act on Consumer Agreements (in Danish Forbrugeraftaleloven), a consumer is entitled to receive certain information, about the right to withdraw from the purchase. These details will follow from these Terms & Conditions.
When the customer uses his or her right to withdraw from the purchase, return of goods are to be sent back to IKON KØBENHAVN within 14 days from notice of withdrawal. The customer will get the purchase price refunded as soon as possible and within 14 days after notification of withdrawal has been made. Receipt must provide basis of this right. However, no amount shall be payable until IKON KØBENHAVN has had the opportunity to examine the returned goods. Furthermore, IKON KØBENHAVN is entitled to subtract additional costs for sending the goods if the customer has chosen and ordered a more expensive shipping form than IKON KØBENHAVN offered.
The right to withdraw does not apply, if the customer has used the goods in a way beyond what is normally allowed in a physical store and it is clear that the goods have a reduced sales value after the use. Basically, the reduced sales value is determined by the price that CIKON KØBENHAVN is able to sell the goods in their condition upon return. If there is no demand for the products the value is modest and in some cases of no value. Otherwise, the customer is entitled to return used goods.
Pursuant to section 18(2)(3) of the Danish Act on Consumer Agreements, the right to withdraw does not apply to purchase of goods, where the goods have been tailored to the customer’s individual needs and specifications (e.g. products produced in accordance with customers' specification).
When shopping at www.IKONKBENHAVN.com you have 2 years statutory right of complaint. This means that you can either get the purchased goods repaired or replaced, refund of the purchase price or a reduction in price, depending on the specific situation.
We will refund reasonable freight costs, which you may have in connection with the return of the product when the claim is justified.
The product must always be returned in protective packaging and receipt must provide basis of this right.
IKON KØBENHAVN reserves the right to make changes on www.IKONKoBENHAVN.com, policies, and these Terms & Conditions at any time without prior notice. Your usage of WWW.IKONKOBENHAVN.COM and your orders will be subject to the policies and the Terms & Conditions in force at the time that you use WWW.IKONKOBENHAVN.COM or that you order products from IKON KØBENHAVN. If any of these conditions is deemed invalid, void or for any reason unenforceable, such condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
These Terms & Conditions are governed by Danish law, however, excluding (i) any rules concerning choice of law and (ii) the UN Convention on Contracts for the International Sale of Goods (“CISG”). Any dispute between IKON KØBENHAVN and the customer will be subject to the jurisdiction of the ordinary courts of Denmark, at CIKON KØBENHAVN’s then-current venue.
IKON KØBENHAVN cannot be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to failure or breakdown of telecommunications networks and lines, regulations by government authorities, lock-outs, strikes, labour unrest or disturbances, blockades, traffic accidents, accidents, piracy, embargo, government requirement or interference, infrastructure breakdowns, insurrections, perils of navigation, natural disasters, epidemics, pandemics, acts of terrorism, explosions, fires, floods, storms, fire storms, sabotage, hostilities, vandalism, damages caused by computer virus, hacking, war, civil wars, riots, military action, nuclear disaster or contamination, custom inspections, bad weather or lack of delivery from suppliers.
Should you wish to register a complaint regarding your purchase, please contact us at firstname.lastname@example.org. Should we not succeed in finding a suitable solution, the complaint can be submitted to Konkurrence- og Forbrugerstyrelsen, Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby at email@example.com. You can also submit your complaint using the EU Comissions online complaint portal http://ec.europa.eu/consumers/odr/, this is however mostly relevant for customers residing outside of Denmark.